Frequently Asked Questions

1)If you have installed Real Live Transmission on your computer, please start the program and click on "create a new account", which will take you to the registration page.

2) We welcome all players from all over the world to register for an account at http://www.Real Live Transmission.com/signup.php

Start the program and input your account and password information, then click 'sign in', which will take you to the Real Live Transmission server window.

If you've forgotten your password, please follow these instructions:

a) Open up the program and click on 'Forgot Password', which will take you to a page to retrieve your account password.

Timing out might be caused by the following reasons:

1). Bad Internet connection speed

2). Firewall or Antivirus software

Here is a possible solution for this problem:

1). Test your internet connection speed(http://www.speedtest.net) and contact your ISP provider. It could be that your internet connection is running at an unsatisfactory speed.

2). Try disabling your firewall and/or antivirus software or reconfiguring the security settings to unblock Real Live Transmission. According to the feedback from our users, another cause for the problem with the log in time-out is possibly caused by the NVIDIA firewall Network Access Manager.

You can remove it from your computer by following these few, easy steps:control panel → programs and features → NVIDIA ForceWare Network Access Manager →Uninstall

Afterwards, attempt to connect to Real Live Transmission.

For providing a better using environment and making our server run more efficiently, we set amountrestrictions for some features. We may adjust it based on the situation.

Current restrictions are as follows:

Contacts: 1000

Favorites: 100

The groups in which you may become a member: 20

Remove: if A removes B from contacts, B is no longer in A's contacts, but A is still in B's contacts. They still can send messages to each other.

Block: when A blocks B, that means A refuses to receive any messages from B, including contact requests. A is shown offline in B's contacts. Moreover, A can never receive B's messages until unblocked.

1) Left click on the'Real Live Transmission' icon on the main page, then select system settings>privacy settings.

2) Move your cursor to the bottom right hand corner of your task bar, right-click the Real Live Transmission icon, select Settings > Privacy Settings.

Personal credits is a new kind of point system introduced in Real Live Transmission - it's currency is Silver.

For the sake of your account security, personal credit can only be checked by the account owner.

Silver can be gained by keeping your account online, one Silver for each hour you're logged on.

If you're logged on for less than an hour, it will be counted and added to the next calculation.

In the future, Silver can be exchanged into gift boxes from treasure boxes.

The Sending Files-function only works amongst contacts. In order to send files to others, you have them added as a contact.

First, open a private message window, then click the 'Send File' button at the upper right corner and choose the file you wish to send.

Currently, Real Live Transmission users can check Private, Group and System Message logs.

There are three ways to check them.

1. Click the Real Live Transmission Logo at the upper left corner, and then choose the option 'Chat Logs'.

In order to protect your privacy, you can keep the channel you are in invisible and make the groups you had joined as private (Which will unable others to see what groups you are a in as a member).

To do this, simply right click the Real Live Transmission logo at the upper right corner, then you can set this settings at the 'Privacy Settings' under the System Settings.

Here, you can see various options. The first four allows you to reject multiple contact methods of (to prevent getting spammed). The fifth and sixth option allow you to hide your location.

The badges represents your achievements on Real Live Transmission.

How to get badges?

Generally, badges can be earned when you have completed the tasks and activities appointed by Real Live Transmission. The more difficult tasks you complete in the appointed activities, the more opportunity you have to get the rare badges.

How many types of badges are there?

So far, there are 3 kinds of badges: Activity Badge, Services Purchase Badge, and Honored Users Badge.

Activity Badge: it can be earned through activities appointed by Real Live Transmission. Generally, it will be game or entertainment activities. Please keep your eyes on official activities.

Services Purchase Badge: it can be earned when you purchase extra services in Real Live Transmission, such as VIP member and etc. Please notice that this badge is not yet available.

Honored Users Badge: this kind of badge is for the famous and well-known users whose fame have been verified and confirmed by Real Live Transmission. Their fame can come from many areas of expertise - sports related, medias, artists, games, comics and animation, tourism and fashion, and so on.

Where can we see the badges?

Click on 'apply for member' within a group.

If you want to delete a sub-channel, please right click on the sub-channel name and select 'delete' or you can delete by referring to 'settings' within a group.

Right click on a channel name and select 'Broadcast', then edit content while accessing edit page, then click 'ok'.

The group admins has been granted the option to set a reception channel, which can be any channel - by default, the Lounge is the reception channel. The reception channels name will be shown in red.

All users connecting to the group will automatically arrive in reception channel if a reception channel has been assigned in group.

Although the users will not arrive in the reception channel if they connect through a friend on their contacts or if they enter through a group invitation.

If you want to delete a sub-channel, please right click on the sub-channel name and select 'delete' or you can delete by referring to 'settings' within a group.

Right click on a channel name and select 'Broadcast', then edit content while accessing edit page, then click 'ok'.

The group admins has been granted the option to set a reception channel, which can be any channel - by default, the Lounge is the reception channel. The reception channels name will be shown in red.

All users connecting to the group will automatically arrive in reception channel if a reception channel has been assigned in group.

Although the users will not arrive in the reception channel if they connect through a friend on their contacts or if they enter through a group invitation.

Within the Real Live Transmission voice group, you can select the Music Mode by clicking on the Settings option, located in the lower part of the speaker icon.

Music mode is a newly supported feature for users to share their music with others. Currently Real Live Transmission supports the following two different music modes: Hardware Processing and Software Processing.

Hardware Processing option will use your soundcard to broadcast the music being played on your computer.

TheSoftware Processing option will have Real Live Transmission initialize music player software to play music through these kinds of software.

Real Live Transmission currently supports the following three different chat modes:

Free Chat: Everyone can speak with a microphone or text chat in that channel without any restrictions.

Admin Mode: Only the voice group owner/admin or channel admin can speak in that channel.Queue Chat: Users can only speak when queue is enabled.

Most likely this is a microphone problem.

1.Check that your microphone/headset is properly plugged-in and switched on.

2.Check that your microphone/headset is correctly set up for your operating system.

Test your microphone to see that it works normally.

We recommend you test the microphone/headset with an internal windows sound recorder.

3.Check that your Real Live Transmission is using the correct devices.

A.In Real Live Transmission, open System Settings> Audio Settings> Output Devices and check that the correct Input/ Output Devices is selected.

B.Input Device is for your voice transmission/recording, and you may have to tweak on it for sound if other people can't hear your voice.

C.Otherwise, you may have to change the output devices (speakers or headset) if you can't hear others speak.

There basically are two ways to fix this issue:

1.Set the voice recording directory as desktop via the System Setting page.

2.Log into Windows as an Administrator.

Internet connection issues are usually the main reason for "Robotic" sounds, occurrences of static, cutoffs in sentence and voice lag. Real Live Transmission is built to adapt to your level and type of connection and provide the best call quality, but if problems persist you may wish to contact your internet service provider with regards to improving the quality of your internet connection.

Research has also shown this problem can also be caused by a combination of the OS and sound card drivers. Many popular sound cards or headsets produce tiny traces of noise. If you are experiencing this issue in other applications as well, please contact the manufacturer of your soundcard or headset for more information.

Other applications running on your computer can also affect your network performance, especially those performing bandwidth-intensive tasks such as video streaming and file downloading. It is best to close these applications while you're talking on Real Live Transmission if you do not have a particularly fast internet connection.

Please be advised that the Static and Robotic problems are not caused by Real Live Transmission. They are either OS or sound card driver related.

This is very simple:

For Software Processing go to your music player and then adjust the music volume via the player directly.

For Hardware Processing, locate Volume icon on your taskbar and double click to open Volume Control dialog box to adjust the volume of your computer.

Yes, Real Live Transmission Version 7.0.2 has the new feature Music Mode. Simply choose Music Mode- Hardware processing (Software processing) to play music.

If you are running Vista or later this is a feature, to solve this issue either disable the feature in Windows 7 (Right click the audio icon in the taskbar, select recording devices, go to the Communications tab and select Do Nothing and click Apply and ok. The volume levels should return then to normal in Windows 7) or you can just checkbox the option Disable Automated Volume Adjustment (for Windows 7) on the Real Live Transmission System Settings page.

Click on the button Record to start recording at the bottom of channel page. Click Record again to finish. Real Live Transmission will initialize the directory for the recorded file automatically once if you finish recording.

There are basically three ways echoes can occur:

1.Sound from another user's speakers/headphones is likely being transmitted from your microphone. If this occurs it is better to switch your speakers off when Real Live Transmission is on and instead use a headset to hear.

2.Your stereo mix is transmitting all the sound that you hear in addition to your own sound.

3.Other users are possibly using faulty sound cards or headsets. These can produce tiny traces of echo.

Echo cancellation basically prevents echoes caused by speakers or poor microphones/headsets. It only works on free mode and queud mode.

Please notice that echo cancellation may affect the quality of users singing.

If you think that the echo cancellation makes your microphone quality worse, then you can turn it off by going into 'Audio Settings', and clicking 'Audio Manual Adjustment', and unticking the box that says 'Echo Cancellation'.

Real Live Transmission Overlay currently works in 17 games with ongoing developments to support upcoming top PC games.

• ◆Battlefield Bad Company 2

• ◆Call of Duty 4 (Singleplayer and multiplayer)

• ◆DotA 2

• ◆Grand Theft Auto: San Andreas

• ◆Guild Wars 2

• ◆Hero Online

• ◆League of Legends

• ◆Operation 7

• ◆StarCraft II

• ◆TEN Online

• ◆Titan Quest Immortal Throne

• ◆Torchlight

• ◆Warcraft III

• ◆Warhammer Online

• ◆World of Tanks

With the Real Live Transmission Overlay, you can easily take screenshots. With only one click and it should be in your assigned folder.

Activate your Real Live Transmission Overlay function when playing game, then click the Screenshot button and in order to capture it.

Click the System Setting button and feel free to set your voice, sidebar and themes.

The Real Live Transmission interface includes five buttons: (from left to right) Groups List, Channel Chat, Contact Chat, System Settings and Screenshots.

Buckle up, and enhance your game with the Real Live Transmission Overlay.