Project under construction, please, be patient. Thank you.

Job Openings

We are changing the way people communicate. We would love your help!

  • Customer Experience Associate - AM
  • Customer Experience Specialist - AM
  • Data Analyst

Our positions

What you'll be doing

  • Deliver timely and accurate responses to user questions and requests.
  • Identify and escalate issues appropriately.
  • Gather feedback from users and provide actionable feedback to cross-functional partners.
  • Participate in social media efforts and messaging.
  • Monitor social efforts to ensure rapid response to emerging trends and opportunities. Keep a finger on the pulse of the community.

What you should have

  • Extraordinary communication skills, both written and verbal.
  • Remarkable people skills.
  • Strong passion for helping solve user issues.
  • Unwavering patience and empathy.
  • Ability to work under pressure in a fast-paced environment.
  • Possess strong problem solving and troubleshooting skills.
  • Passion for gaming.

Qualifications

  • Local candidates only.
  • Availability from 5 a.m. to 2 p.m. PDT.
  • BA/BS or equivalent work experience.
  • Prior customer service experience, gaming industry a plus.
  • Willing to work weekends and nights as needed.
  • Cover letter required.

Bonus Points

  • Familiarity with ticketing systems.
  • Experience in supporting web applications.
  • Knowledge of desktop and mobile operating systems.
  • Excellent attention to detail.
  • Technical aptitude.
  • Bilingual.
     

What you'll be doing

  • Deliver lightning fast and accurate responses to user questions, tweets, and requests.
  • Drive team success by providing mentorship, direction, and training.
  • Handle and resolve team escalations.
  • Serve on the front lines as a user advocate in internal conversations.
  • Assist in the extermination of the largest and nastiest bugs.
  • Provide quantitative and qualitative reports to drive continuous improvement, optimization, and innovation.
  • Study performance data to ensure whiplash response times to emerging trends and opportunities.

What you should have

  • Extraordinary communication skills, both written and verbal.
  • Self-motivation and ability to develop new initiatives.
  • Remarkable people skills.
  • Unwavering patience and empathy.
  • Ability to work under pressure in a fast-paced environment.
  • Possess strong problem solving and troubleshooting skills.
  • Superb prioritization and time management.
  • Proficiency in data analysis to provide actionable insight.
  • Technical aptitude.
  • Passion for gaming.

Qualifications

  • Local candidates only.
  • Cover letter required.
  • BA/BS or equivalent work experience.
  • 2+ years of prior customer service experience, gaming industry a plus.
  • Flexible scheduling: incorporating weekend/nights as needed.
  • Eclectic knowledge on gaming culture and the latest trends.
  • Availability from 5 a.m. to 2 p.m PDT.

Bonus Points

  • Familiarity with ticketing systems.
  • Experience in supporting web applications.
  • Excellent attention to detail.
  • Strong meme game.
  • Multilingual
     

What you'll be doing

  • Partner with our awesome Data, Product and Marketing teams to answer high-priority strategic questions.
  • Define KPIs for the company and build automated dashboards, reports, and models to enable teams at Discord to make better decisions
  • Work with Product & Engineering to implement, validate, and monitor our logging and metrics
  • Find actionable strategic insights through funnels, cohort analyses, user segmentation, regression models and more
  • Run multivariate product experiments to help us drive growth, improve existing features, and identify new areas of opportunity

What you should have

  • BA/BS in Computer Science, Math, Economics, Statistics, or other quantitative fields
  • 2+ years work experience doing quantitative analysis (preferably in the tech industry) and proven track record of impacting business or product decisions
  • Pro-level ability to synthesize and communicate complex concepts and analyses in simple, easy-to-understand ways
  • A solid grasp of common statistical methods and applications (A/B testing, probability, regression) along with a healthy dose of skepticism
  • Extensive experience pulling highly dimensional and complex data using SQL, and modeling scenarios and sensitivity analysis using Excel
  • Awesome attitude and a healthy dose of natural curiosity. Questions have to be answered and our data isn't just going to analyze itself. (We're working on that.)

Bonus Points

  • A love of gaming and familiarity with the games industry
  • Understanding of machine learning, data science and/or at least one statistics package (i.e. SciPy, Matlab, Stata, SAS).
  • Development experience using programming languages such as R, Python or Scala
  • Experience working with very large data sets and distributed computing (Hive/Hadoop)
  • Familiarity with technologies such as Airflow, AWS Redshift, and/or BigQuery to build and optimize production data pipelines